Refund policy
Overview
Due to the nature of freshly prepared food, all sales are final. This policy applies to all in-store and online pickup orders placed through Dre’s Global Kitchen.
By placing an order with us, you acknowledge and agree to this Return & Refund Policy.
No Returns on Food Items
For food safety and health reasons, we do not accept returns or exchanges on any prepared food or beverage items once an order has been completed.
Refunds & Replacements (Limited Circumstances)
Refunds or replacements may be offered at our discretion in the following situations:
-
You received the wrong item
-
An item was missing from your order
-
There was a clear food quality issue
To be eligible, issues must be reported promptly at the time of pickup or shortly thereafter. Proof of purchase may be required.
Non-Refundable Situations
We do not issue refunds for:
-
Change of mind
-
Failure to pick up an order
-
Orders picked up late
-
Dissatisfaction based on personal taste or preference
-
Incorrect orders caused by customer selection errors
Once food has been prepared, it cannot be resold or reused.
Pickup Responsibility
Customers are responsible for picking up orders at the selected time.
Orders not picked up within a reasonable timeframe may be discarded for food safety reasons and are not eligible for a refund.
Third-Party or Platform Issues
If an issue arises due to a third-party service (payment processor, ordering platform, or delivery service if applicable), refunds may need to be handled directly through that provider.
Contact Us
If there is an issue with your order, please contact us promptly:
Dre’s Global Kitchen
📧 dresglobalkitchen@gmail.com
📍 137 North Street, Pittsfield, MA 01201
📞 413-225-2765