Terms of service

Dre’s Global Kitchen – Terms of Service

1. Overview

Welcome to Dre’s Global Kitchen. These Terms of Service (“Terms”) govern your use of our website and any orders placed through our online ordering system. By accessing our website or placing an order, you agree to these Terms and our Privacy Policy.

Dre’s Global Kitchen uses third-party platforms, including Shopify and Square, to process online orders and payments. All food sales are made directly by Dre’s Global Kitchen.

2. Eligibility

By using our website or placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Menu Items & Availability

  • Menu items, ingredients, portion sizes, and availability may change without notice.

  • Menu photos are for reference only and may not exactly reflect the final product.

  • We do not guarantee that food will meet individual taste preferences.

4. Allergies & Dietary Restrictions

Our kitchen handles common allergens, including but not limited to nuts, dairy, wheat, soy, eggs, and shellfish.

While we take reasonable precautions, we cannot guarantee that any menu item is completely free of allergens. Customers with food allergies or dietary restrictions are responsible for reviewing ingredients and notifying us before ordering.

Dre’s Global Kitchen is not responsible for allergic reactions or dietary issues resulting from the consumption of our food.

5. Orders & Payment

By placing an order, you are making an offer to purchase food from Dre’s Global Kitchen.

  • Orders are not confirmed until payment is successfully processed.

  • Once an order is accepted, it cannot be canceled or modified.

  • Prices are subject to change without notice.

  • Applicable taxes and fees will be added at checkout.

We reserve the right to refuse or cancel any order at our discretion.

6. Pickup Orders (Current Service)

Dre’s Global Kitchen currently offers pickup-only ordering.

  • Pickup times are estimates only and are not guaranteed.

  • Customers are responsible for arriving on time to pick up their orders.

  • Orders not picked up within a reasonable timeframe may be discarded for food safety reasons without refund.

Once an order has been picked up, responsibility for the food transfers to the customer, including food quality, temperature, and handling.

7. Delivery Orders (If and When Offered)

If Dre’s Global Kitchen offers delivery in the future:

  • Delivery times are estimates only and may vary due to traffic, weather, order volume, or third-party delivery partners.

  • Dre’s Global Kitchen is not responsible for delays caused by delivery services or circumstances beyond our control.

  • Customers are responsible for providing accurate delivery information.

Once an order is handed to a delivery carrier, risk of loss and responsibility for the order transfers to the customer, except where otherwise required by law.

8. Refunds & Replacements

Due to the nature of prepared food, all sales are final.

Refunds or replacements may be issued at our discretion for:

  • Incorrect orders

  • Missing items

  • Food quality concerns reported promptly

Refunds will not be issued for:

  • Change of mind

  • Failure to pick up an order

  • Dissatisfaction based on personal taste

9. Third-Party Services

Our website and ordering system may rely on third-party platforms and services. Dre’s Global Kitchen is not responsible for the content, performance, or policies of any third-party services.

10. Intellectual Property

All website content, logos, images, and branding are the property of Dre’s Global Kitchen and may not be used without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Dre’s Global Kitchen shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of our website

  • Online ordering

  • Consumption of our food

12. Changes to These Terms

We may update these Terms at any time. Continued use of our website or services constitutes acceptance of any changes.

13. Contact Information

Questions about these Terms may be directed to the management team :

Dre’s Global Kitchen
📧 dresglobalkitchen@gmail.com
📍 137 North Street, Pittsfield, MA 01201
📞 413-225-2765